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  • Consider what you want to address and be able to summarize it.
  • Read about the remedies under the Human Rights Code.
  • Look up similar decisions on the Tribunal website to see what remedies might potentially apply to the circumstances of this complaint.
  • Think about remedies the Tribunal cannot order, like an apology.
  • Think about what is important to you. A settlement does not necessarily include the payment of money. Settlement may be about making changes to policies or practices, or it may be about resolving misunderstandings.
  • Consider getting legal advice about the strengths and weaknesses of your case.
  • Consider whether you have information or documents you could share with the other side that might help them to understand your concerns. Bring them with you to a settlement meeting.
  • Consider whether you need information from the other party and be able to identify what it is.
  • Consider whether there is someone you could bring who could help you with the process.
  • If you have questions or any concerns about a settlement meeting, contact your case manager before the settlement meeting. They will answer your question or notify the mediator of your concerns.
  • Review the Advantages of Settlement.


  • Don’t assume the other party is not willing to consider resolving the complaint.
  • Don’t assume that you have all the information, or the only view, about what happened.
  • Don’t agree to attend if you are sure your view is correct and you are not prepared to settle.